Shipping policy

At Pep & Fen, we aim to deliver your snacks fresh, fast, and hassle-free.

 📦 Order Processing

All orders are processed within 1–2 business days.  
Orders placed on weekends or public holidays will be processed on the next working day.

🚚 Shipping & Delivery Timelines

Once shipped, your order will typically be delivered within:
- Metro Cities: 2–4 business days  
- Other Locations: 3–7 business days  

Delivery timelines may vary depending on your location and courier partner.

💸 Shipping Charges

- Free shipping on orders above ₹499  
- A standard shipping fee of ₹49 applies to orders below ₹499  

📍 Order Tracking

Once your order is shipped, you will receive a tracking link via SMS/email to follow your order in real time.

 ⚠ Delays

While we strive to deliver on time, delays may occur due to unforeseen circumstances such as weather, logistics issues, or regional restrictions.

🏠 Address & Delivery

Please ensure your shipping address and contact details are accurate.  
We are not responsible for delays or failed deliveries due to incorrect information.

🔁 Failed Deliveries

If a delivery attempt fails, our courier partner will reattempt delivery.  
If the order is returned to us, re-shipping charges may apply.

If you have any questions, feel free to reach out—we’re always happy to help.