Refund policy

At Pep & Fen, our products are freshly packed consumables. For this reason, we do not accept returns.

That said, your experience matters to us—and we’ll always make it right if something goes wrong.

 

✔ Eligibility for Refund or Replacement

We offer a replacement or refund if:

• Your order arrives damaged

• You receive the wrong item

• The product is expired or unfit for consumption

 

📩 How to Raise a Request

Please email us at support@pepandfen.com within 48 hours of delivery, with:

• Your order ID

• Clear photos or videos of the issue

This helps us resolve things quickly for you.

 

⚡ Resolution Process

Once your request is verified, we will:

• Send a replacement, or

• Issue a refund to your original payment method

Refunds are typically processed within 5–10 business days.

 

⚠ Important Information

• Requests made after 48 hours may not be eligible

• We do not cover taste preferences or personal dislikes

• Items purchased on sale/discount or using gift cards are non-refundable.

 

If you have any questions, feel free to reach out—we’re always happy to help.